RETURN POLICY

Returned items must meet the following requirements:

1. Item(s) must be returned within 7 business days of receipt of receiving your order.

2. Item(s) must be in original packaging, unworn condition, free of make-up stains and free of odor.

3. Item(s) must be accompanied with a return form, filled and signed.

4. Non-returnable items include: (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear, bodysuits and gifts.

5. Shoes must be repacked in their shoe box(s) and placed in a protective box. If your return is sent to us without the same shielding cardboard box issued earlier, we will not be able to accept the return. 

6. Customers are responsible for shipping, processing and restocking fees for all returns.

7. Customers are responsible for re-shipping costs for exchanges. Fill out credit card information in the form.

8. Shipping and handling fees for returns are not refundable.

9. Store Credit is valid only at www.StevenWick.company.

10. We reserve the right to refuse any return that show any signs of wear and stain.

11. You must return your order along with a return form. Please print the return form below and email us.

 

Return Form

 

We will gladly accept your return for full refunds, store credits or exchanges within 7 business days along with this return form.

Return Order to:

The Steven Wick Company

Returns:        

1676 Waverly Way

Baltimore, MD 21239

USA.

 

Please fill out the following:

How would you like for us to handle your request:

___ Store credit of item(s) price

___ Refund for items(s) price via original payment method

___ Exchange for another item/size/color

Order Number: ___________________

Order Date: ______________________

 

Name:________________________________________________________________

 

Shipping Address: _________________________________________ APT/STE: ____

 

City: ______________________ State/Prov: _______Zip/Postal Code: ____________

 

Phone Number: _________________________________

 

Email Address: __________________________________

 

	Returned items:
	Product Number	Product Description	Size		Reason	Quantity	Price
				Color
	Exchanges:
	Fill out the following only if you are exchanging your items. Indicate which item(s) you would like:
	Product Number	Product Description	Size		Quantity	Price	For Office Use Only
				Color

 

 

For Office Use Only

Replacement items that are more costly than the original item returned will be charged the difference in cost plus re-shipment costs via your credit card:

Fill out the following only if you are exchanging your items.

 

Credit card type: __________ Credit card number: _____________________________

 

Expiration date: ___________________ CVV number (3 digits on back): __________

 

Billing address associated with credit card:

 

Name:_______________________________________________________________

 

Address: _____________________________________________ APT/STE________

 

City: _______________________ State/Prov: _______Zip/Postal Code: ___________

 

Please note: Shipping: Customers are responsible for shipping fees to send the return back to Steven Wick and for re-shipping for exchanges.

 

 

Additional requests/comments:

 

 

 

 

What is the return processing time?

Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a full refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.